Privacy Policy

Last updated: September, 2026

Foshan Keyun Import & Export Co., Ltd. respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit https://keyunltd.com, submit an inquiry, request a quotation, communicate with us through email or WhatsApp, or interact with our advertisements and lead forms on third-party platforms.

1. Who We Are

The data controller responsible for your personal information is:

Foshan Keyun Import & Export Co., Ltd. Foshan, Guangdong, China Website: https://keyunltd.com Email: [email protected] WhatsApp: +86 153 6301 5016

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Information You Provide Directly

  • Full name
  • Company name and job title
  • Work email address
  • Telephone or WhatsApp number
  • Country or region
  • Product interests
  • Estimated order quantity
  • Required dimensions, load capacity, structure, color or logo
  • Customization and application requirements
  • Delivery destination and requested schedule
  • Messages, drawings, specifications, photographs or other files you choose to provide
  • Information required to prepare quotations, samples, contracts, shipping documents or orders

Please do not submit sensitive personal information or confidential technical information unless it is necessary for your inquiry.

Information Collected Automatically

When you use our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referring page or advertising source
  • Pages viewed and time spent on the website
  • Cookie identifiers
  • Approximate geographic location
  • Website interaction and conversion information
  • Security and anti-spam information

3. How We Collect Information

We may collect personal information through:

  • Website contact and quotation forms
  • Meta/Facebook and Instagram lead forms
  • Google advertisements
  • Email communications
  • WhatsApp communications
  • Telephone inquiries
  • Trade fairs or other business communications
  • Cookies, analytics tools and advertising technologies
  • Information provided by an authorized representative of your company

When information is submitted through Meta, Google, WhatsApp or another platform, that platform may also process the information under its own privacy policy.

4. How We Use Your Information

We may use personal information to:

  • Respond to product and customization inquiries
  • Recommend suitable products, models or custom solutions
  • Prepare quotations and estimated lead times
  • Communicate through email, telephone or WhatsApp
  • Produce samples and confirm technical requirements
  • Process orders, payments, export documentation and delivery
  • Provide after-sales service
  • Maintain business and customer records
  • Improve our website, products and customer experience
  • Measure advertising and website performance
  • Prevent spam, fraud, abuse and security incidents
  • Comply with accounting, customs, tax and other legal requirements
  • Send relevant product or company information where permitted by law

We do not use submitted inquiry information for unrelated purposes without an appropriate legal basis.

5. Legal Bases for Processing

Where the European Economic Area, United Kingdom or similar privacy laws apply, we process personal information on one or more of the following bases:

  • Pre-contractual steps or contract: to answer an inquiry, prepare a quotation or fulfill an order
  • Legitimate interests: to operate our B2B business, respond to customers, improve services, prevent fraud and maintain security
  • Consent: for optional marketing communications and non-essential cookies where consent is required
  • Legal obligations: to comply with tax, accounting, customs, export and regulatory requirements

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. Meta Lead Forms and Social Media Advertising

When you submit a form through Facebook or Instagram, Meta provides the information entered in that form to us.

We use this information to:

  • Respond to your inquiry
  • Understand your sourcing requirements
  • Recommend standard or custom products
  • Provide quotations and delivery information
  • Contact you through your selected communication channel

Submitting a lead form does not require you to accept unrelated promotional communications.

Meta independently processes information about your use of its services. Please review Meta’s own privacy policy for information about its practices.

7. WhatsApp and Email Communications

If you contact us through WhatsApp, email or another communication service, we receive the information associated with your account and the content of your communication.

WhatsApp and email providers may process and store information in different countries. Their handling of personal information is governed by their respective privacy policies.

You may ask us to stop non-essential communications at any time.

8. Cookies and Similar Technologies

Our website may use the following categories of cookies:

  • Strictly necessary cookies: required for security, form submission and basic website operation
  • Preference cookies: remember language or display preferences
  • Analytics cookies: help us understand website traffic and performance
  • Advertising cookies: help measure advertising results and provide more relevant advertising
  • Security cookies: support spam prevention, fraud detection and services such as Cloudflare Turnstile

We may use services such as Google Analytics, Google Ads, Meta advertising technologies and Cloudflare security services. These providers may receive cookie identifiers, IP addresses, device information and website interaction data.

Where required by law, non-essential cookies should be used only after consent. You can manage cookies through the website’s cookie settings or your browser settings. Disabling certain cookies may affect website functionality.

9. Google Analytics and Advertising

If Google Analytics or Google advertising services are enabled, Google may collect information about your device, browser and interaction with our website.

We use this information to:

  • Understand how visitors use our website
  • Measure advertising performance
  • Identify completed inquiries or other conversions
  • Improve website content and advertising campaigns

Google processes information according to its own privacy policies and contractual terms. You may manage advertising personalization through your Google account and control cookies through our cookie settings where available.

10. Cloudflare and Website Security

We may use Cloudflare services, including Turnstile, to protect forms and the website against spam, automated submissions, malicious traffic and security threats.

Cloudflare may process technical information such as IP addresses, browser characteristics and interaction data to provide these security services.

11. How We Share Information

We may share personal information only when reasonably necessary with:

  • Website hosting and technical service providers
  • Form, email, cloud storage and customer communication providers
  • Meta, Google, WhatsApp, Cloudflare and similar technology providers
  • Shipping, logistics, customs and freight service providers
  • Banks, payment providers, accountants and professional advisers
  • Manufacturers or suppliers involved in preparing a requested product or custom solution
  • Government, customs, regulatory or law-enforcement authorities where legally required
  • A successor organization in connection with a merger, restructuring or transfer of business assets

Service providers are permitted to process information only for the relevant service or as otherwise allowed by law.

We do not sell personal information for monetary consideration. If applicable law treats certain advertising-related disclosures as “selling” or “sharing,” you may request to opt out through available cookie controls or by contacting us.

12. International Data Transfers

Foshan Keyun Import & Export Co., Ltd. is based in China and serves international customers. Your information may therefore be transferred to, accessed from or stored in China and other countries where our service providers operate.

Privacy laws in those countries may differ from those in your country. Where required, we use appropriate contractual, organizational or technical safeguards for international transfers.

13. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Generally:

  • Unsuccessful inquiries and lead information may be retained for up to 24 months after the last communication
  • Customer, quotation and order records may be retained for the duration of the business relationship and for the period required by tax, accounting, customs or other laws
  • Marketing contact information is retained until consent is withdrawn, you unsubscribe or the information is no longer required
  • Security logs may be retained for a limited period necessary to investigate security incidents
  • Cookie retention periods vary according to cookie type and provider

We may retain information for longer where necessary to establish, exercise or defend legal claims.

14. Data Security

We use reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

However, no internet transmission or storage system is completely secure. You should avoid sending unnecessary sensitive or confidential information through unsecured communication channels.

15. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request restriction of processing
  • Object to certain processing
  • Withdraw consent
  • Request a portable copy of eligible information
  • Opt out of certain advertising-related disclosures
  • Unsubscribe from marketing communications
  • Lodge a complaint with the relevant data protection authority

We do not make decisions that produce legal or similarly significant effects based solely on automated processing.

To exercise your rights, contact:

Email: [email protected]

We may request reasonable information to verify your identity and protect personal information from unauthorized disclosure.

16. California and Other U.S. State Privacy Rights

Where applicable U.S. state privacy laws apply, residents may have rights to know, access, correct or delete personal information and to opt out of certain sales, sharing or targeted advertising.

We will not discriminate against you for exercising an applicable privacy right.

We do not knowingly sell personal information for monetary consideration. To submit a privacy request or ask about our data practices, contact us at [email protected].

17. Comments and Uploaded Content

If website comments are enabled and you leave a comment, we may collect the information entered in the comment form, together with your IP address and browser information for spam prevention.

If you upload images or documents, avoid including unnecessary personal information, confidential information or embedded location data.

18. Third-Party Websites and Embedded Content

Our website may contain links to or embedded content from third-party websites, including videos, social media content, maps or external articles.

These third parties may collect information, use cookies or monitor your interaction with their services. Their privacy practices are governed by their own policies, not this Privacy Policy.

19. Children’s Privacy

Our website and products are intended for business customers and are not directed to children under 18.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations.

The updated version will be published on this page with a revised “Last updated” date. Material changes may be communicated through the website where appropriate.

21. Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right, contact:

Foshan Keyun Import & Export Co., Ltd. Foshan, Guangdong, China Email: [email protected] WhatsApp: +86 153 6301 5016 Website: https://keyunltd.com